Zales in Monterey, CA Open now

Reviews about Zales

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  April 12, 2020, by Matthew Boffemmyer
  GARBAGE service. Bought a ring for my lady and payed extra for "their" resizing and engraving. Go to get it sized and engraved and they tell me it's going to take at least a month, I figure ok. i call them back around the time they say it would be ready and they tell me they have it. no phone call no message. so i go pick it up and it's not engraved. the employee continues to look at it to see if it's engraved with a microscope, I say hey if I can't see it with my bare eyes it's not engraved. come to find out the place they send it to for engravings , their machine broke. They called me according to them. never received a call. they try to have me take it home and wait till they fix their machine I said "no, send it back and let me know when it's done I dont want to make a thousand trips down here." so they say it should be a couple weeks so im irritated at this point but what can I do? so I wait for the call when it's finished. never received one so I call them, they tell me I need to set up a voice mail. I told them "i have a voicemail and I have you my girlfriend's number what's the problem?" "well we have your ring and it's engraved but it's not as clear as it could be, you can come look at it and if you dont like it send it back again." super pissed at this point I say "just send it back and have it taken care of." finally picked it up today and finally received a phone call that it was ready. picked it up and the engraved is so small and almost blurry. I am very displeased and next time I will go through a jewelry engraving company on my own and not pay extra for some crap service that took me almost 3 months to receive my ring. I won't be going back. Just thought I would let others know.